

6744
VITA/TCE Volunteer Assistor’s Test/Retest 2021RETURNS
Volunteer Income Tax Assistance (VITA) / Tax Counseling for the Elderly (TCE)
Take your VITA/TCE training online at https://www.irs.gov (keyword: Link & Learn Taxes). Link to the Practice Lab to gain experience using tax software and take the certification test online, with immediate scoring and feedback.
Form 6744 (Rev. 10-2021) Catalog Number 43560V Department of the Treasury Internal Revenue Service www.irs.gov
How to Get Technical Updates?
Updates to the volunteer training materials will be contained in Publication 4491-X, VITA/TCE Training Supplement. The most recent version can be downloaded at: https://www.irs.gov/pub/irs-pdf/p4491x.pdf
Volunteer Standards of Conduct
VITA/TCE Programs
The mission of the VITA/TCE return preparation programs is to assist eligible taxpayers in satisfying their tax responsibilities by providing free tax return preparation. To establish the greatest degree of public trust, volunteers are required to maintain the highest standards of ethical conduct and provide quality service.
Annually, all VITA/TCE volunteers (whether paid or unpaid) must pass the Volunteer Standards of Conduct (VSC) certification test and agree that they will adhere to the VSC by signing and dating Form 13615, Volunteer Standards of Conduct Agreement, prior to volunteering at a VITA/TCE site. In addition, return preparers, quality reviewers, coordinators, and tax law instructors must certify in Intake/Interview and Quality Review. Volunteers who answer tax law questions, instruct tax law classes, prepare or correct tax returns, or conduct quality reviews of completed returns must also certify in tax law prior to signing the form. Form 13615 is not valid until the sponsoring partner’s approving official (coordinator, instructor, administrator, etc.) or IRS contact confirms the volunteer’s identity with a government-issued photo identification (ID) and signs and dates the form.
As a volunteer in the VITA/TCE Programs, you must adhere to the following Volunteer Standards of Conduct:
VSC #1 - Follow the Quality Site Requirements (QSR)
VSC #2 - Not accept payment, solicit donations, or accept refund payments for federal or state tax return preparation from customer
VSC #3 - Not solicit business from taxpayers you assist or use the information you gained about them for any direct or indirect personal benefit for you or any other specific individual.
VSC #4 - Not knowingly prepare false returns.
VSC #5 - Not engage in criminal, infamous, dishonest, notoriously disgraceful conduct, or any other conduct deemed to have a negative effect on the VITA/TCE Programs.
VSC #6 - Treat all taxpayers in a professional, courteous, and respectful manner.
Failure to comply with these standards could result in, but is not limited to, the following:
•Your removal from all VITA/TCE Programs;
•Inclusion in the IRS Volunteer Registry to bar future VITA/TCE activity indefinitely;
•Deactivation of your sponsoring partner’s site VITA/TCE EFIN (electronic filing ID number);
•Removal of all IRS products, supplies, loaned equipment, and taxpayer information from your site;
•Termination of your sponsoring organization’s partnership with the IRS;
•Termination of grant funds from the IRS to your sponsoring partner; and
•Referral of your conduct for potential TIGTA and criminal investigations.
TaxSlayer® is a copyrighted software program owned by Rhodes Computer Services. All screen shots that appear throughout the official Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) training materials are used with the permission of Rhodes Computer Services.
Confidentiality Statement:
All tax information you receive from taxpayers in your volunteer capacity is strictly confidential and should not, under any circumstances, be disclosed to unauthorized individuals.
Form 6744 – 2021 VITA/TCE Test
Preface
Quality Return Process
An accurate return is the most important aspect of providing quality service to the taxpayer.. It establishes credibility and integrity in the program.. Throughout the training material you were introduced to the major components of the VITA/TCE return prepara- tion process, including:
•Understanding and applying tax law
•Screening and interviewing taxpayers
•Using references, resources, and tools
•Conducting quality reviews
During training, you were given an opportunity to apply the tax law knowledge you gained.. You learned how to verify and use the information provided by the taxpayer on the intake and interview sheet in order to prepare a complete and correct tax return..
You also learned how to use your reference materials and conduct a quality review..
Now it is time to test the knowledge and skills you have acquired and apply them to specific scenarios. This is the final step to help you prepare accurate tax returns within your scope of training..
We welcome your comments for improving these materials and the VITA/TCE programs.. You may follow the evaluation procedures located on Link & Learn Taxes at https://www.irs.gov/ or e-mail your comments to partner@irs.gov..
Thank you for being a part of this valuable public service for your neighbors and community..
Introduction & Instructions |
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Test Instructions
Special Accommodations
If you require special accommodations to complete the test, please advise your instruc- tor, Site Coordinator, or other VITA/TCE volunteer contact immediately..
Reference Materials
This test is based on the tax law that was in effect when the publication was printed. Use tax year 2021 values for deductions, exemptions, tax, or credits for all answers on the test.. Remember to round to the nearest dollar.. Test answers have been rounded up or down as directed in the specific instructions on the form.
•This is an open book test.. You may use your course book and any other refer- ence material you will use as a volunteer.. A draft Form 13614-C, Intake/Interview & Quality Review Sheet, is included in the return preparation scenarios.. Use this form when completing the tax returns and answering the test questions..
Please complete this test on your own.. Taking the test in groups or with outside assis- tance is a disservice to the customers you volunteered to help..
Using Tax Preparation Software
The Practice Lab is a tax year 2021 tax preparation tool developed to help in the certifi- cation process for VITA/TCE volunteers.. Go to https://www.irs.gov/ and type “Link & Learn Taxes” in the keyword search field. Click on the link to open the website. The link to the Practice Lab is listed under “Additional Resources..” A universal password will be needed to access the Practice Lab.. Your instructor, Site Coordinator, or other VITA/TCE volunteer contact will be able to provide you with the universal password.. Once you access the Practice Lab, you will need to create an account if you do not already have one..
Using prior year software will not generate the correct answers for the 2021 test..
When entering Social Security numbers (SSNs) or Employer Identification Numbers (EINs), replace the Xs as directed, or with any four digits of your choice.. Use your city, state, and ZIP code when completing any of the forms, unless otherwise indicated.. Any question posed by the software not addressed in the interview notes can be answered as you choose..
All taxpayer names, SSNs, EINs, and account numbers provided in the scenarios are fictitious.
Taking the Test
When taking the tests, you may encounter both mini-scenarios and tax preparation scenarios.. The mini-scenarios do not require you to prepare a tax return.. For each of these, read the interview notes for each scenario carefully and use your training and resource materials to answer the questions after the scenarios. This test is based on the tax law that was in effect when the publication was finalized. The answers for the test and retest are based on 2021 values for deductions, exemptions, tax, and credits.. The most current draft copies of forms were used at the time this document was published.. The tax preparation scenarios require you to complete a sample
tax return.. You can use the Practice Lab to prepare the sample returns.. Answer the questions following the scenario..
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Introduction & Instructions |
You can complete the certification tests online using the Link & Learn Taxes website for immediate scoring.. Go to the Link & Learn Taxes e-learning application at https://www.linklearncertification.com or at https://www.irs.gov, using keyword search: Link & Learn.. If your instructor prefers, you can complete the test answer sheet to be graded by hand..
Test Answer Sheet
The test scenarios on Link & Learn Taxes are the same as in this booklet. Read each question carefully before entering your answers online.
Mark your answers in the test booklet.. Use the answer sheet if you are submitting the paper test to your instructor for grading.. In that case, make sure your name is at the top of the page and give your Test Answer Sheet and the completed Form 13615, Volunteer Standards of Conduct Agreement to your instructor, Site Coordinator, or other VITA/TCE volunteer contact as directed.. Do not submit your entire test booklet unless otherwise directed..
The retest questions are all based on the test scenarios.. There are mini-scenarios and questions in Basic, Advanced, Military, and International.. The Interview Notes for the mini-scenarios are included on the retest pages..
To answer the retest questions for return preparation scenarios, refer to the Interview Notes, Intake/Interview & Quality Review Sheet, and the tax return you prepared for the scenario..
Test Score
Once you submit your responses, Link & Learn Taxes will grade your test, provide you with an immediate score, and allow you to print or save your Form 13615, Volunteer Standards of Conduct Agreement.. The system will also provide feedback for any missed questions..
If you submit your paper test answer sheet to your instructor, he or she will advise you of your test results.. Your signed Volunteer Standards of Conduct Agreement will be maintained by your Site Coordinator or other VITA/TCE volunteer contact..
Certification
A score of 80% or higher is required for certification. If you do not achieve a score of at least 80%, you should review the subjects you missed or discuss it with your instructor, Site Coordinator, or other VITA/TCE volunteer contact.. For most tests, a retest is available.. Retest questions are included in this test booklet..
Introduction & Instructions |
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Certification Tests
Step 1: Volunteer Standards of Conduct.. This test is for all volunteers, including volunteers who do not prepare returns..
Estimated completion time: 1 hour. Minimum proficiency required: 8 out of 10 correct.
Step 2: Intake/Interview and Quality Review. This test is for all tax law certified volunteers, site coordinators, quality
reviewers, and instructors. Estimated completion time: 20 minutes. Minimum proficiency required: 8 out of 10 correct.
Step 3: Tax Law and Coordinator Certifications. Volunteers may take one or more of the following certifications:
•Federal Tax Law Update Test for Circular 230 Professionals. Limited to volunteers who are authorized under
Circular 230 to practice before the IRS. These volunteers have a professional designation of attorney, Certified Public Accountant, and/or Enrolled Agent. Volunteers who complete this certification level can prepare any tax returns that fall within the scope of service of the VITA/TCE programs. Estimated completion time: 1 hour. Minimum proficiency required: 12 out of 15 correct..
•Foreign Student. Estimated completion time: 2 hours. Minimum proficiency required: 40 out of 50 correct.
•Site Coordinator. Estimated completion time: 1 hour. Minimum proficiency required: 12 out of 15 correct.
•Basic. Recommended for, but not limited to, volunteers with 0-1 years of experience.. Estimated completion time: 4 hours. Minimum proficiency required: 24 out of 30 correct.
•Advanced. Recommended for, but not limited to, volunteers with two or more years of experience.. Estimated comple- tion time: 4 hours. Minimum proficiency required: 28 out of 35 correct.
•Qualified Experienced Volunteer. Estimated completion time: 2 hours. Minimum proficiency required: 16 out of 20 correct..
Step 4: Optional Specialty Courses. Volunteers may take one or more of the following certifications:
•Puerto Rico Level I. Requires Basic or Advanced certification. Estimated completion time: 2 hours. Minimum profi- ciency required: 12 out of 15 correct..
•Puerto Rico Level II. Requires Puerto Rico Level I certification. Estimated completion time: 2 hours. Minimum profi- ciency required: 12 out of 15 correct..
•Military. Requires Advanced certification. Estimated completion time: 1 hour. Minimum proficiency required: 12 out of
15 correct..
•International. Requires Advanced certification. Estimated completion time: 1 hour. Minimum proficiency required: 12 out of 15 correct..
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Introduction & Instructions |
Test Answer Sheet
Name
If you are entering your test answers in Link & Learn Taxes, do not use this answer sheet..
Find the section heading that matches the test you are taking.. Record your answers in the spaces, next to the question number in the left-hand column.. Use this only if you are submitting the paper test to your instructor for grading.. In that case, record all your answers on this tear-out page.. Your instructor will tell you where to send your Test Answer Sheet for grading.. Be sure to complete and sign Form 13615, Volunteer Standards of Conduct Agreement..
Standards of Conduct
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Intake/ Interview &
Quality Review Test
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Basic Course Test
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Advanced Course Test
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Advanced Course Test
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Privacy Act Notice
The Privacy Act of 1974 requires that when we ask for information we tell you our legal right to ask for the information, why we are asking for it, and how it will be used.. We must also tell you what could happen if we do not receive it, and whether your response is voluntary, required to obtain a benefit, or mandatory. Our legal right to ask for information is 5 U.S.C. 301.
We are asking for this information to assist us in contacting you relative to your interest and/or participation in the IRS volunteer income tax preparation and outreach programs.. The information you provide may be furnished to others who coordinate activities and staffing at volunteer return preparation sites or outreach activities. The information may also be used to establish effective controls, send correspondence and recognize volunteers.
Your response is voluntary.. However, if you do not provide the requested information, the IRS may not be able to use your assistance in these programs..
8Introduction & Instructions